I decided to create an Avast account with my email adress thinking maybe this would work. But I certainly did give my credit card information for the free trial, that was not an issue for Avast apparently. So at this point I have no way to connect to an account, and no way to track my order. Second suprise : I get an error message telling me the information I entered is incorrect. Since I did not receive an order confirmation I went with the second option of using my email adress and 4 last digit of my credit card number. I then went to the support page about deactivation which tells me to go this website: įirst option is to use the order number. I should mention that I did have an avast account since I have previously received emails from Avast. This is the same email adress I used to process the payment to Cleanup Premium. No way to remember my password so I clicked the " Can't access your account ?" link which prompted me to enter my email adress.įirst surprise : I got an error message telling me my email adress is not registered.
I took me to the Avast account login page. I opened Cleanup Premium, went to Subscription then clicked on the View my account link.
I then tried deactivating the auto renewal cancellation. At this point I should mention I did not receive an email confirming my order. I entered my credit card information together with my email adress.
I decided to try the 60 days free trial for Cleanup Premium today.